Support
Help that answers in hours, not tickets.
Talk to the people who build the product. Choose the channel that suits you — every one of them lands with a human who can actually fix it.
IntelloSync Assist (in-app)
Signed-in users get instant AI answers and one-click ticketing from the Assist widget inside the platform — the fastest route for product issues.
IntelloAI on this site
The chat bubble at the bottom-right answers product questions instantly and can pass your query straight to the team.
Write to [email protected] — support requests are triaged same-day on business days.
Dedicated success manager
Enterprise plans include a named success manager, onboarding, training and SLAs.
FAQs
Asked often, answered here.
Anything else — the form is right there, or ask IntelloAI below-right.
How long does implementation take?
Most teams are live in 2–4 weeks, including template migration, workflow configuration and training. Legacy contract archives are bulk-imported with AI extracting the metadata.
Do you really edit in native Microsoft Word?
Yes — real .docx, edited in Word Online or desktop Word, with tracked changes, comments and formatting fully preserved. No PDF conversions, no format breaks.
Which e-signature options do you support?
Aadhaar eSign (OTP-based), DSC token signing, virtual/electronic signatures, and integrations with Zoho Sign, DocuSign and Adobe Sign — plus digital e-stamping with stamp inventory management.
Can you build custom features for us?
Yes. Custom fields, workflows, reports and integrations are part of enterprise plans — 40+ customer-requested features have shipped to date, typically in days or weeks.
How is our data secured?
ISO/IEC 27001:2022 certified. Encryption in transit and at rest, granular role-based permissions, isolated per-organisation storage, and complete audit trails.